Apr
12
2017

Software company to open Rexburg call center

Software company to open Rexburg call center

NAVEX Global, an ethics and compliance software and services company, will expand its Rexburg operations by opening a contact center.

The company anticipates creating between 80 and 100 jobs, including part-time positions, a NAVEX news release said. It already has about 50 sales, services and software development employees in Rexburg at its 346 Grand Loop office.

NAVEX Global is the “world’s largest provider of whistleblower hotlines,” the release said. It operates contact centers in Charlotte, N.C., Norcross, Ga., and Lisbon, Portugal.

The 3,630-square-foot contact center will be located at 36 Professional Plaza. Center employees will field calls from the company’s incident reporting hotline and administer business-to-business insurance claims for its NetClaim business unit.

The company’s two Rexburg offices are within a mile of each other near the campus of Brigham Young University-Idaho, the release said.

“NAVEX Global’s presence in this community began in 2013 with the acquisition of PolicyTech, a high-growth software company founded here in Rexburg,” Bob Conlin, NAVEX Global president and CEO, said in the release. “The employees we gained through that acquisition have contributed significantly to our growth and culture. We have been looking for an opportunity to expand operations in this area for some time.”

Rexburg’s concentration of potential employees with multilingual skills was attractive to the company, which has seen its international business growth accelerate in recent years, necessitating an expansion in multilingual contact center staffing, the release said.

“NAVEX Global, a very forward-thinking company, joins the growing number of businesses that recognize Rexburg as a center of business development due to the synergy between the city and the university to offer a low-cost center for doing business with a large highly skilled workforce,” Rexburg Mayor Jerry Merrill said in the release.

NAVEX Global is accepting job applications and will begin training new employees in mid-May. The contact center will begin operations in early June. For information, go to navexglobal.com and click on the “careers” tab.