Apr
15
2017

NAVEX Global Expands Contact Center Operations in Idaho as the Company Continues to Grow

NAVEX Global Expands Contact Center Operations in Idaho as the Company Continues to Grow

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PORTLAND, Ore.Leading ethics and compliance software and services company NAVEX Global® today announced that it will expand its operations in Rexburg, Idaho, to meet the demands of the company’s rapidly growing business and expanding global customer base.

NAVEX Global is the world’s largest provider of whistleblower hotlines and operates contact centers in Charlotte, North Carolina, Norcross, Georgia, and Lisbon, Portugal. The company expects to add between 80 and 100 new employees to staff a new contact center in Rexburg. Employees at the 3,630-square-foot contact center, located at 36 Professional Plaza, will field calls from NAVEX Global’s Incident Reporting Hotline and administer business-to-business insurance claims for NAVEX Global’s NetClaim business unit. The company will also add approximately four new pre-sales positions to support the company’s core business. NAVEX Global currently employs approximately 50 sales, services and software development people in Rexburg at its 346 Grand Loop office. The two offices are within a mile of each other near the campus of Brigham Young University-Idaho.

NAVEX Global has already begun recruiting for the contact center in Rexburg and is currently accepting job applications. The final employment number will depend on the number of employees who apply for part-time positions, which might be more appealing to busy college students. Training for new employees will begin in mid-May. The contact center will begin operations in early June.

“NAVEX Global’s presence in this community began in 2013 with the acquisition of PolicyTech, a high-growth software company founded here in Rexburg,” said Bob Conlin, NAVEX Global president and CEO. “The employees we gained through that acquisition have contributed significantly to our growth and our culture, and we have been looking for an opportunity to expand operations in this area for some time.”

Among the several positive aspects of the Rexburg location is the concentration of potential job applicants with multilingual skills, in part due to the proximity of BYU-Idaho. NAVEX Global’s international business growth has accelerated in recent years, necessitating a commensurate expansion in multilingual contact center staffing.

“It is with great excitement, but not surprise, that the City of Rexburg announces the expansion of NAVEX Global in our community,” said Rexburg Mayor Jerry L. Merrill. “NAVEX Global, a very forward-thinking company, joins the growing number of businesses that recognize Rexburg as a center of business development due to the synergy between the city and the university to offer a low-cost center for doing business with a large highly skilled workforce. Rexburg is home to Brigham Young University-Idaho, the largest university in the state. Together with our community partners, we welcome NAVEX Global and hope to provide them with a vibrant, thriving talent pool that will continue to drive their business growth and strengthen Rexburg’s business sector.”


About NAVEX Global

NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world. For more information, visit www.navexglobal.com.